Alison [Blackman] was patient enough to take the time to read, fact-check, and answer all my queries.    Getting started [with TWC] was straightforward; I simply contacted the firm to express my intention to instruct them, and a member of the team promptly got in touch. In my case, Phil Howe reached out and clearly explained the process and the information that would be required. He was professional, courteous, and particularly approachable over the telephone, which helped make the initial stages of the transaction feel far less daunting.